RosterMates vs Humanforce
Humanforce is a serious Australian enterprise workforce management suite with more than 20 years behind it. RosterMates is a self-serve rostering platform at one flat price. The real question isn't which is "better" — it's which is the right size for your business. Here's an honest look.
Humanforce serves 2,300+ customers and 600,000+ users — aged care groups, stadiums, local government. RosterMates serves small-to-mid shift-based teams. This table compares them honestly, from Humanforce's public pages and help docs as of July 2026.
| RosterMates | Humanforce | |
|---|---|---|
| Published pricing | Yes — flat NZ$8/employee, on the website (billed NZD) | Contact sales only — no prices published |
| Implementation fees | None — setup & training free | Implementation costs on top of licence (per their help docs) |
| Time to go live | Same day — self-serve signup, roster today | Enterprise deployment project via sales & implementation team |
| Per-user cost | NZ$8 per employee / month, everything included | Unpublished; licence × active users. One third-party estimate ~$10/user — unverified |
| Modern Award / EBA interpretation | No — rates stay with your payroll; we export approved hours | Yes — a genuine enterprise strength |
| Roster builder & templates | Yes | Yes |
| Auto / demand-driven rostering | Yes — AI Auto-Roster | Yes — demand forecasting, more advanced |
| Time clock | Mobile GPS + geofencing, facial verification, kiosk | Yes, incl. biometric hardware clock devices |
| Leave management | Australian leave types incl. personal/carer's & family and domestic violence leave | Yes |
| Payroll approach | Payroll-ready exports for Xero, MYOB, KeyPay & Employment Hero | Native payroll product within the suite |
| Full HRIS / talent / benefits suite | No — rostering-focused | Yes — WFM, HR, Talent, Payroll, Benefits, Analytics |
| Shift bidding | Yes — capacity-based event bidding with waitlists | Yes — shift bidding & offers |
| Custom forms with AI builder | Included | Not listed on public WFM feature pages |
| Built for | 5–200 staff shift-based businesses | Mid-to-large enterprise — aged care, stadiums, local govt |
| Support | Unlimited & free — replies in minutes, direct from the team that builds it | Enterprise support; reviews cite long support ticket waits |
| Custom solutions & roster automations built for you | Yes — tell us the problem, we build the fix, free | Via sales & consulting engagement |
| Reviews | — | Capterra 4.2/5 (~20 reviews, as of Jul 2026) |
Humanforce facts from humanforce.com public pages and help documentation as of 5 July 2026 (Humanforce publishes no pricing; billing is licence × active users plus implementation costs per their help docs; the ~$10/user figure is a third-party estimate and unverified). Humanforce is a trademark of its owner. RosterMates pricing is currently billed in NZD while Australian billing is finalised. Always confirm current pricing and features with each vendor.
Example: a hospitality venue or care provider with 20 rostered staff, using scheduling, time clock and timesheets.
Humanforce has been doing Australian workforce management for over 20 years, and its enterprise depth is real. This comparison is about right-sizing, not point-scoring.
Choose Humanforce if…
- You're a large organisation — Humanforce is credible for 500–10,000-person operations in aged care, stadiums and local government
- You need Modern Award/EBA interpretation and demand-driven forecasting — genuinely more advanced than anything RosterMates does
- You want biometric hardware clock devices on site, not just mobile GPS clock-in
- You want one vendor for the lot: WFM, HRIS, talent, benefits and native payroll
- You value 20+ years of Australian enterprise track record
Choose RosterMates if…
- You're a 10–200 person business that wants to see the price before talking to anyone — it's published, flat, and includes everything
- You want to be rostering today — self-serve signup, free setup, no implementation project or consulting fees
- Your payroll already works — you just need clean, approved hours exported to Xero, MYOB, KeyPay or Employment Hero
- You want support that answers in minutes — not a ticket queue — and free onboarding where we build your rosters for you
- You want a vendor that builds what you ask for — custom solutions and complex roster automations shipped free, no change-request invoice
The table above only counts features. Every RosterMates plan also comes with a real team doing the heavy lifting for you — included in the price, not billed as a project.
Free onboarding, done for you
We import your staff, build your roster templates, set up your positions and areas, and train your managers — free. You start with a working roster, not a blank screen.
Support in minutes, not days
Unlimited free support from the team that actually builds RosterMates. Call or message — a human answers fast. No ticket tiers, no offshore queue, no chatbot maze.
We build what you need
Got a problem your software ignores? Tell us. We listen, design a solution and ship it — RosterMates customers watch their feedback become features that better their business.
Complex setups automated, free
Rotating patterns, event crews, multi-site rosters — our team builds your complex roster and event automations for you, at no charge. If it can be automated, we'll set it up.
Our verdict
Humanforce is proper enterprise software — over 20 years in Australian workforce management, 2,300+ customers, 600,000+ users, now owned by US private equity firm Accel-KKR and expanded into a full six-product HCM suite. If you're running an aged care group, a stadium, or a council with complex EBA interpretation, biometric clock hardware and a dedicated payroll team, it's a credible choice and this page isn't really the comparison you need. But that depth comes the enterprise way: no published pricing, per-active-user licensing plus implementation costs, a sales cycle, and — per recurring G2 and Capterra reviews — long support ticket waits and a steep learning curve.
For a 10–200 person Australian business, that's paying enterprise overhead for SME problems. RosterMates is the right-sized answer: one flat published price (currently NZ$8 per employee, billed in NZD while Australian billing is finalised), free onboarding done for you instead of implementation fees, rostering the same day you sign up, payroll-ready exports for Xero, MYOB, KeyPay and Employment Hero, support that answers in minutes — and custom solutions built on request at no charge. Try it free for 30 days — no credit card, no quote, no project plan.
Try RosterMates FreeCommon questions from Australian teams comparing the two.