Talk to a person, not a ticket queue.
Questions about pricing, a feature, or whether RosterMates fits your operation — send them through and a real human answers.
Rather see it than read about it? A 30–60 minute video demo covers rostering, time clocks, timesheets and payroll exports — with your questions answered live.
Frequently Asked Questions
Quick answers before you hit send
How fast do you reply, and do the hours suit Australia?
Our team works New Zealand business hours, which run two to three hours ahead of Australia's east coast — so an email sent from Sydney or Brisbane in the morning is usually answered before lunch. Average email response time during those hours is under an hour.
Does RosterMates help with setup?
Yes — every new customer gets free onboarding: we import your staff list, build your first roster templates with you, and train your managers over video before you go live.
What size business is RosterMates designed for?
Small to medium shift-based teams — roughly 5 to 150 staff — across aged care, hospitality, retail, manufacturing, security, events and similar industries. If your week runs on shifts, it fits.
How long does setup take?
Fast, because we do the heavy lifting: staff imported, rosters configured, team trained — free. Most businesses publish their first RosterMates roster within their first week.