Aged care rostering where every wing is covered
RosterMates was built inside an aged-care facility, and it shows: 24/7 wing coverage, qualification-checked assignments, certification expiry tracking and clean payroll exports — for residential aged care, home care and healthcare teams across Australia.
Care doesn't pause at 5pm on Friday. Here's how RosterMates keeps a facility staffed around the clock without the 9pm phone marathon.
24/7 Coverage, No Gaps
Residents need care through every hour of every day. Build morning, afternoon and night shifts across all wings on one roster, with empty slots visible before publish — not discovered at handover.
The Right Qualification on Every Shift
RN, EN, AIN, carer, kitchen, cleaning — each position needs the right person. Approved positions mean nobody is offered a shift they aren't qualified to hold, and medication-competent staff are easy to place.
Checks and Certifications That Expire
Police checks, NDIS worker screening, AHPRA registration, first aid, manual handling — all dated, all tracked, with reminders before any of them lapse on a rostered worker.
The 5am Sick Call
A carer calls in before the morning shift. Filter qualified, available staff, push the open shift to their phones, and the first acceptance fills it — often before the shift was due to start.
Fatigue and Safe Hours
Set maximum weekly hours and minimum rest gaps as hard rules matched to your agreement, and neither the AI roster generator nor a rushed manual edit can quietly break them.
Hours That Reach Payroll Correctly
Night loadings, weekend work and public holidays live in the detail. Approved timesheets export with leave and holidays split out, so your payroll applies the right SCHADS or Aged Care Award treatment to accurate hours.
Purpose-built tools for residential aged care, home care and clinical teams.
Wing & Unit Management
- Separate rosters per wing, unit or community team
- Memory support and high-care areas with their own staffing levels
- View the whole facility or filter to one area
- Minimum staffing requirements per unit
- Unit coordinators manage their own areas via permissions
24/7 Shift Patterns
- Morning, afternoon and night shifts on one grid
- Overnight shifts split correctly across days for payroll
- Rotating patterns held in reusable templates
- Sleepover and on-call arrangements recorded per shift
- Handover overlap built into shift times
Qualification Control
- Approved positions per employee — RN, EN, AIN, carer, support
- Medication competency identified for medication rounds
- AHPRA registration and first aid recorded with expiries
- Police checks and NDIS worker screening tracked
- Automatic reminders before any credential lapses
Compliance Forms on Schedule
- Training sign-offs and competency reviews recur automatically
- Incident reports completed on the phone, on the floor
- Onboarding packs aligned to each new starter
- Submission history kept per employee for audits
- AI builds new forms from a plain-English description
Attendance You Can Verify
- Kiosk clock-in at the nurses' station, PIN or face
- Geofenced GPS clock-in for home and community care
- Late clock-in alerts within minutes of a missed start
- Timesheets matched against rostered shifts automatically
- Seven-year digital record of time worked
Payroll-Ready Exports
- Approved hours export for Xero, MYOB, KeyPay & Employment Hero
- Leave and public holidays split out by type
- State and territory holiday calendars per facility
- Labour costs visible by wing and position
- Custom CSV layouts matched to your payroll's import
How RosterMates helps Karen run a 90-bed residential facility with 110 staff across four wings.
5:55 AM — Late Clock-In Alert
A morning carer hasn't clocked in for the 5:45 start in the dementia wing. Karen's phone buzzes; she pushes the open shift to three qualified casuals before her coffee's ready — one accepts by 6:10.
9:00 AM — Screening Reminder
RosterMates flags that a support worker's NDIS screening clearance expires in 30 days. Karen forwards the renewal link — a compliance gap closed a month early instead of found in an audit.
11:30 AM — Leave Request
An RN requests a week of annual leave next month. Karen sees the balance, the wing's coverage for those dates and who else is off — approves in a tap, and those roster days block out automatically.
2:00 PM — Next Fortnight's Roster
Karen drops the standard fortnight template onto the dates and runs the AI bot for the gaps. It fills 26 open shifts respecting rest rules and qualifications; she adjusts two by hand and publishes.
3:30 PM — Timesheet Approvals
Yesterday's clock records sit matched against rostered shifts, variances highlighted. Karen fixes one missed clock-out, notes it, and approves the day for all four wings in under ten minutes.
4:30 PM — Payroll Export
End of the pay period: Karen reviews the summary — hours, leave and one public holiday split out per wing — and downloads the payroll-ready file. Payroll gets clean data; nobody re-types a number.
Built inside a care facility — for the way care facilities actually run.
Common questions from care managers and clinical coordinators.