Founder-Led Support

Support from the people
who build the product

No outsourced call centre, no ticket black hole. When you contact RosterMates you reach the small team that writes the software — already online before the Australian east coast starts its day.

Start Free 30-Day Trial Book a Demo
Free
Setup, training and support — included for every customer, always
Same day
Typical reply time — often within the hour
2–3 hrs ahead
Our NZ team is already working when the AU east coast logs on
Founder-led
You talk to the people who build RosterMates
How To Reach Us
Pick whatever suits — a person answers

Four ways to get help, from instant in-app answers to a proper sit-down walkthrough.

AI help assistant, in the app

Wrestling the roster on a Sunday night in Perth? The AI help assistant lives inside RosterMates and answers product questions instantly, any hour — and anything it can't solve lands with the team.

Email us

Send anything — questions, problems, ideas — to inquiry@rostermate.co.nz. A real person replies, and if it's a bug, it usually comes back fixed rather than logged.

Phone call-backs

Some things are easier out loud. Tell us a good time and one of the team rings you back — no phone menus, no hold music.

Booked video sessions

Book a screen-share session for training, tricky setups or a proper walkthrough — the same way our demos run, usually with one of the founders.

Free Onboarding
We set you up — properly, and for free

Switching systems is the scary part, so we do the heavy lifting with you. Every new customer gets the full treatment, no setup fees.

1. Setup calls & data import

We walk through how your business runs, set up your locations with the right state holiday calendars, and bring your employee data across for you.

2. Templates built for you

We build your first roster templates alongside you, so week one starts from a working roster — not a blank grid.

3. Training for your team

Managers learn the roster, timesheets and export flow; staff learn the app. Short, practical video sessions — not a manual.

4. Shadowing your first pay cycles

We stay hands-on through your early pay cycles until the export numbers check out and you're confident — then we're a message away, forever.

More Than Tickets

Your feedback becomes features

RosterMates was built alongside its very first customer, and it still grows the same way — Australian customers included. When something you need would benefit everyone, we build it and ship it to everyone.

That's why support here feels different. You're not reporting into a queue; you're talking to people who can actually change the product. Several features on this site exist because one customer asked.

Ideas are welcome — every suggestion is read by the team that builds the product
Built once, shared by all — requested features ship to every customer at no extra cost
No enterprise gatekeeping — a five-person café gets the same ear as a hundred-bed facility
You suggest it "Could the roster flag expiring RSAs?"
We talk it through A quick call to understand how your team works
Everyone gets it Shipped to every RosterMates customer
Google Reviews

Rated 5.0 by the teams who use us

Every word below is a real, public Google review — read them here, or see them all on Google.

JR
Jill Redington Google review

The new time rostering system is a game-changer for us. Designed with real time scheduling and compliance in mind, shift planning feel less like a chore. Auto scheduling/shift swapping/leave management and payroll integration are just a few of the key features. Rostermate is user friendly and real time notifications are invaluable. The team behind Rostermate are highly skilled, friendly and readily available to assist at any time.

JV
Jack Vitick Google review

Rostermate has been great to work with. The support team is always quick to get back to us whenever we have a question or need help.

RT
Rhiannon Tuatini Local Guide · Google review

We recently moved from our original rostering system to RosterMate, and we couldn’t be happier with the decision!

There were a few reasons we made the switch. Firstly, RosterMate is a New Zealand-owned and operated company, offers exceptional value for money, and has so many rostering options, features and extras. It genuinely feels like they’ve thought of everything!

The demo and onboarding process was also fantastic. Guy was incredibly helpful, answered all of our questions, and was even able to incorporate some of the specific things we needed into the system. The speed of implementation was honestly incredible.

Anytime we’ve reached out for help or had an idea for something we’d like added, the team have been super quick to respond, incredibly helpful, and genuinely open to feedback. It’s refreshing to have such a responsive team behind the software.

We would highly recommend RosterMate to anyone looking for a rostering system. Great product, great value, and an even better team behind it!

TB
Tura Bryce Google review

Since we started using Roster Mate, the team has been incredibly helpful and supportive. They genuinely listen to our feedback and are always willing to consider system improvements or suggestions we may have. Their response time to any enquiries regarding the app or website is excellent, and they consistently provide prompt assistance whenever needed. The staff are friendly, professional, and a pleasure to work with. Highly recommended!

AC
Antolin Alberto Camero Google review

I have been looking for an app that would automate our inhouse rostering system between GPs in our clinic. I have very basic skills in computer systems and just hoped I would land in the hands of good experts.

I found Rostermate, booked a 30min session with Guy, and immediately, we got this small project running within days. He has been very responsive promptly, patiently and professionally throughout the process. He has taken onboard and all effort to craft the right environment from idea to the drawing board and back.

Have yet to beta test the app with my colleagues. But hopefully, the project will succeed and get us going with a seamless service in running our roster

Support questions, answered
Yes. Setup, training and ongoing support are included in the per-employee price for every customer, wherever they are — no support tiers, no paid onboarding packages, no per-ticket charges. Ask as much as you like, for as long as you're a customer.
Well, actually. The team works New Zealand hours, which sit two to three hours ahead of the east coast — so we're already online when Sydney, Melbourne and Brisbane start their day, and questions sent in the AU morning usually come back answered before lunch. Perth mornings overlap too, and the in-app AI assistant covers the moments in between.
The founders and the small team who build the product. There's no outsourced call centre and no script — the person helping you can usually open the code behind the feature you're asking about, which is why answers tend to arrive as fixes rather than workarounds.
Often, yes. RosterMates has been built alongside its customers from day one, and we still ship features requested by individual businesses whenever they benefit everyone. Australian customers shape the product the same way — if something would make RosterMates better for your team, say so.
Yes — that's what free onboarding is. Setup calls, your employee data imported, your first roster templates built with you, your managers and staff trained over video, and hands-on help through the early pay cycles until the numbers check out.
The product carries an Australian rule set — state and territory public holidays, Australian leave types including personal/carer's and family and domestic violence leave, and payroll-ready exports for Xero, MYOB, KeyPay and Employment Hero — and the team supports those every day. We don't give award or legal advice, but we'll make sure the software is set up to match the rules you operate under.